Free NZ shipping on orders over 100 NZD.

We ship all over the world.

Returns accepted for 14 days.

Orders and Payment:


HOW DO I CONTACT CUSTOMER SERVICE?

HOW DO I TRACK MY ORDERS?

HOW CAN I ORDER ORENTE ITEMS?

I WANT AN ITEM, BUT IT'S OUT OF STOCK. HOW OFTEN DO YOU RESTOCK?

DO YOU DO CUSTOM ORDERS?

PAYMENTS


WHAT IS THE COST OF A PURCHASE IN MY CURRENCY?

WHAT PAYMENT METHOD(S) ARE ACCEPTED?

Order Processing


I HAVEN'T RECEIVED A CONFIRMATION EMAIL FOR MY ORDER

HOW DO I CANCEL OR CHANGE MY ORDER?

HOW LONG AFTER MY ORDER IS PLACED IS IT SHIPPED?

I GOT A CONFIRMATION EMAIL BUT I HAVE JUST BEEN SENT ANOTHER SAYING ITS OUT OF STOCK. WHAT NEXT?

HOW QUICKLY WILL I RECEIVE MY ORDER?

Shipping


WHAT COMPANY IS USED TO SHIP PRODUCTS?

HOW LONG DOES SHIPPING TAKE?

HOW LONG DOES INTERNATIONAL SHIPPING TAKE?

WHAT TAXES OR DUTIES DO I PAY AS AN INTERNATIONAL CUSTOMER?

DO YOU OFFER REFUND ON SHIPPING FEES?

Returns & Exchanges


HOW DO I MAKE A RETURN?

Product Care


HOW DO I CARE FOR MY ITEMS?

Account Information


I FORGOT MY USERNAME OR PASSWORD

HOW DO I CHANGE MY USERNAME AND PASSWORD?